We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Amazon Pay, and Afterpay.
Yes, we offer Afterpay to all customers at no additional cost. Afterpay allows you to purchase HueDrum products via 4 interest-free installments paid out bi-weekly. To utilize this, select Afterpay as your payment type in the last step of checkout. Afterpay T&Cs apply.
Once your order is placed, it immediately goes to our warehouse for fulfillment. Therefore, we can't guarantee order changes or cancellations, but please get in touch with our customer experience team right away if you need assistance.
Our shipping partners deliver Monday to Saturday. Packages shipped with USPS may deliver Sunday depending on your area.
You can view all recent and shipped orders by opening the main chat menu and entering your order details in the "order status" section. Simply select the order you would like to view from the order list once your details have been entered.
Don’t stress! If your tracking information says “Label Processed,” that means we’re busy getting your order prepared to ship. Orders are usually processed and shipped within two business days.
Our instruments are crafted from high-quality materials like copper, copper steel, and carbon to ensure excellent sound and durability.
Absolutely! Our instruments cater to all levels of expertise, from novices to experienced musicians.
Each instrument comes with a specific care guide. Follow these instructions to keep your instrument in prime condition.
Yes, all our instruments come with a one-year warranty covering any manufacturer defects. For more details, please refer to our Warranty Policy page.
Yes, we do offer wholesale purchasing options for businesses and music schools. If you're interested in buying our instruments in bulk, please fill out the form below with your business details and requirements. Our team will promptly assist you with the process.
Shipping & Returns
We typically process and ship orders within 24-48 hours.
Yes! We're proud to offer worldwide shipping for our musical instruments.
Typically, our carrier partners aim to deliver within 4-10 business days after your order is shipped.
Check out our Returns & Refunds page for a complete guide on how to return your order.