Two-Year Warranty Policy
At HueDrum, we strive to provide high-quality musical instruments that will be a long-lasting addition to your musical journey. Our products are backed by a robust Two-Year Warranty policy that covers manufacturing defects for two years from the date of purchase, unless otherwise specified.
Our warranty protects you in case of any manufacturing defects in materials or workmanship of the original product. This includes all components of the product that were included in the original purchase.
One-time Replacement or Repair
In the event that your product experiences a manufacturing defect, we will offer a one-time replacement or repair of the original product in the specification that you purchased. Please note that the replacement or repair of your product is at HueDrum's sole discretion.
No Extra Costs
Our Two-Year Warranty comes with absolutely no extra costs. There are no fees or deductibles required. Any cost associated with collecting the original product and delivering the replacement or repaired product will be fully covered by us.
Claiming the Warranty
To make a claim under this warranty, please contact our customer service team with your order details and a description of the issue. After we confirm the defect, we will arrange for the collection of the original product and the delivery of the replacement or repaired product.
Please note that our warranty does not cover damage caused by misuse, neglect, or damage caused by accidents. It is also important to keep your proof of purchase as it will be required to verify your warranty claim. We reserve the right to refuse warranty claims without proof of purchase or for products outside the warranty period.
We are committed to providing the best customer experience and ensuring you enjoy your musical instrument for years to come.